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FAQ #1 For Digital Photo
Frame
Q: Connect
with the power supply,but the product can not work.
PLS make sure the AC adapter
has been correctly connected with the product and the power plug.
Q:
No
display on the screen.
Maybe the display equipment is
set as the TV ortput mode,PLS press"TV MODE" key to
switch.
Q:No voice.
PLS check if the
"MUTE" key is on .
Q: The
image is not full screen display.
PLS make sure the display
resolution can meet the resolution of the digital photo frame.
Q: Does USB
Dongle support Windows XP?
Yes, USB
Dongle supports Windows XP. Besides, the Bluetooth software
functions the same, regardless of the supported version of Windows
it is running on.
Q: How to use
the Fax service.
Make sure the
remote Bluetooth device that you will use the Fax service has
physically connected to a fax machine or a modem with fax
function.
Install a Fax software such as WinFax into your
system.
Replace the default fax modem with Bluetooth Fax modem in
the properties of the Fax software.
Q: Can't
discover Dial-up Networking service on remote
device.
Make sure
whether a modem is physically attached on the remote device that you
are going to connect to.
Make sure the modem driver has been
installed in the remote device.
Q: The
Dial-up Networking service is already established but couldn't
reach the Internet.
Make sure the
TCP/IP setting is correct. The TCP/IP value is provided by your
ISP.
Q: The USB
Dongle found the Bluetooth-enabled mobile phone but couldn't dial-up
through it.
Make sure that your
telecommunication provider offers either WAP or GPRS
service.
Make sure the configuration of WAP or GPRS on mobile
phone is correct.
Make sure the mobile phone can dial up via WAP
or GPRS function before using the USB Dongle's Dial-up Networking
service.
Q: May it be
possible to connect to two or more remote Bluetooth-enabled devices
at the same time?
The Bluetooth wireless network
permits eight Bluetooth-enabled devices in existence depends on the
degree of interference around the Bluetooth environment. In
practice, whether the local device connects to the other remote
device or not, you can still see at least 7 remote devices at the
same time. Therefore, the local device can't contact with others
when it is communicating with the particular device at the same
time.
Q: I have
done everything but the USB Dongle still doesn't work, what should I
do?
If you meet this problem,
please try to remove the present Bluetooth software driver and
re-install the driver again.
Q: How do I
create my own business card in local device? And how do I send it or
receive others' business cards from remote Bluetooth
devices?
The USB Dongle
supports Microsoft Outlook items such as *.vcf, *.vcd, *.vcs, *.vnt
and *.vmg format. You can create your own business card in
Microsoft Outlook. To send, receive, or exchange the items,
right-click on the Inbox icon of the Bluetooth Neighborhood window
of the remote device, and then select one option you want to
execute from the pop-up menu.
FAQ #2 For MP3 Player
and MP4 Player
- What control chipset used in your mp3/mp4 players?
ACTION control chipset.
- What kind of memory used in your mp3/mp4 player?
Samsung Brand for 1GB and 2GB; and HYNIX brand for 512M, 256M and 128M
- The player is totally dead or has no function.
•
If the player is dead when plays one file, please delete or edit
this file.
• Auto off may result from error firmware, we suggest to
refresh the firmware.
• hardware problem, send it for maintenance.
- Some music files can¡¯t be played
• This problem
occurs if the bit rates(kbps) is not supported. Please refer to
the bit rate supported of each format following:
MP3
kbps:8-384kbps, WMA kbps:5-192kbps
• The copyrights of the music files are reserved.
• Please format the MP3 player.
• Try to refurbish the firmware.
- Lyric can¡¯t be showed
•
The name of the LRC file doesn¡¯t contain @,£¤,%,* and etc
signals. Please delete them directly.
• The capacity of LRC file must be within 6K.
• Meizu MP3 just supports Lyric file in LRC format which
follow behind the file when downloading.
• Make sure both the names of Lyric and song are the same.
For example, song title: My love.MP3; Lyric name: My love.LRC
- Only the black light is on when power on , the player can¡¯t not connect to the computer
•
Please check whether the USB cable or USB jack is ok and install
the USB Driver Program if your Window Operation System is
Windos98 or lower when the player can¡¯t connect to the
computer.
- Difference between Auto off and Sleep
• Auto off: The player will be automatically turned off with no operation during preset time.
• Sleep: The player will power off automatically after preset time while playing.
- The player can¡¯t power on?
• Battery has no power.
• Firmware upgrading unsuccessfully, please re-upgrade again.
• Check whether the HOLD switch on the player is ON, switch it to OFF position and try again.
• The firmware is operated un-properly . For example, the default firmware version is 5.000, if you degrade it to version 4.001, which will lead to the situation that you can¡¯t power the player on and ¡°LOCKED¡±appears on the screen. To solve this problem, please refresh the firmware back to the default version.
- Auto off
• Check whether the battery is discharged.
• If you have set your player Auto off or Sleep, please cancel.
• Auto off may result from error firmware, we suggest to refresh the firmware.
• If the situation of Auto off happens frequently to your player, please consult with the distributor or send it back to us for maintenance.
- MP3/MP4 Player be shared over a LAN?
Yes. The MP3/MP4 Player can be shared over a LAN.
- Can we use our OEM box design for MP3 Players?
We can put your logo on MP4 Player for minimum 100pcs; but if you want to use your own package design, the MOQ is 1000pcs, or you can order 1000pcs of giftbox with your design in advance, and used for several orders, the price of 1000pcs of giftboxes is USD0.60/pc; because the minimum order quantity for giftbox factory to accept is 1000pcs.
- What about customized user manual?
For customized user manual, if you can translate into the language you need, we can print for your 1000pcs order; If you order less than 1000pcs, you have to order 1000pcs customized user manual at USD0.20/pc and used for several orders, because the minimum order quantity for printing factory to accept is 1000pcs; you can use the 1000pcs manuals for your several orders later on.
- What¡¯s your FM chip?
Most of our FM is Phillips chips.
- How can I use the MP3/MP4 Player's Tel-Book function?
1. Cope the file ¡°telbook¡± under folder ¡°Tel_Tool¡± in the driver CD into your PC;
2. Then double-click the file ¡°telbook¡± to run, a TEL-BOOK windows will appear;
3. Input tel no. and relevant information into the windows, then click ¡°add¡± button in the windows, you¡¯ll add one tel. Information to tel-book; continue to input another tel. No.
and relevant information then click add; you¡¯ll add the second tel. Information in tel-bool, and so on. After input all tel. No. and information, then click ¡°save¡±, a new file named ¡°TelBook¡± will appear, and all the tel. No. and relevant information will be saved in the file ¡°TelBook¡±.
4. Copy the file¡±TelBook¡± into your player, then you can read the tel. Information in your player according to below steps:
Read Tel Book in your player
1£®Enter main menu:
2£®Push Next button to select the Tel Book mode£º
3£®Press Mode button enter Tel Book submenu interface is as follows:
4£®Submenu options introudce£º
a. Browser Tel
User can browser the Tel Book information in MP3 player.
b. Import Tel file
Use the telephone directory processing tool can create the Tel Book file of Tel_save.bin in PC, put it in root directory of U-disk ,this function can import it in MP3 player .
c. Export Tel file
This function can export the Tel Book information from MP3 player and save it is make a readable text file of Tel_Expt.bin in root directory of U-disk .
FAQ #3 For USB
Phone
- How to use the usb phone
with skype?
Run
Skype first
Download Skype software and
install it
Run Skype and log in with
skype account.
Icon
 means Skype connect
successfully;
Icon
 please check your internet
connection..
Connect USB Phone
to PC
Plug-in USB Phone to PC usb
port , the LCD shows "VOIP Phone".
Run Let's Skype
Download "Skype@PhoneSetup.exe"
software and install it
Run "Skype@PhoneSetup.exe"
After
runing "Skybee phone", there is a icon on taskbar:
 Device
and Skype are connected successfully;
Please run Skype first ; (if skype is on, offhook to active it);
USB Phone connected incorrectly,please reconnect USB Phone to PC
Make calls
Add "Skybee phone"
to Contacts
Assign Speed-Dial for it,
example
Dial number and call out:
Press digital "1"
and "1" on USB Phone, this number will be showed on
the Skype window,
then press SEND key( );
Make SkypeOut
calls (PC to Phone)
Press
"00"+"country number"+"phone
number", then press SEND key();
Press
"00"+"country number"+"MOB
number", then press SEND key();
Adjust options
(volume and ringer)
Double click the
on the taskbar, then you can adjust the volume and ringer
- Install figure
FAQ #4 Technical and
Product Support
-
What is the
products warranty period?
The
products has one year warranty period.
-
How do I have the
products repaired during the warranty period?
Contact
the reseller or contact us directly by emailing support@freedata.com.cn. You must obtain a RMA (return material
authorization) number and instructions before returning any
defective the
products.
-
How do I obtain technical
support?
Contact
the reseller or contact us directly by emailing support@freedata.com.cn.
-
How can I obtain the most
current driver software?
-
My question is not
included in this FAQ. What should I do?
A:Please
visit the customer support page from our Website or send your
questions to support@freedata.com.cn.,
We will reply to you as soon as possible and incorporate your
questions into this FAQ if it is a common question.
FAQ #5 payment term
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